Privacy Policy

This Privacy Policy explains how GENXYZ TECHNOLOGIES PRIVATE LIMITED collects, uses, stores, shares, and protects information when you use the HarSamAI mobile application, the harsamai.com website, account pages, pricing pages, checkout flows, and related services.

HarSamAI provides AI-powered features including chat, multiple AI model modes, voice interactions, multimodal generation, file or media processing, chat history, account access, token or credit-based usage, and billing or top-up features.

HarSamAI is operated by GENXYZ TECHNOLOGIES PRIVATE LIMITED.

Registered address: 2nd floor, C8, Amrut Nilaya, 2nd main Vadde Nagappa Colony, Cantonment, Ballari, Karnataka 583104.

We may collect account information such as your name, email address, login provider details, user ID, profile details, authentication tokens, and account preferences.

We collect content you submit to HarSamAI, including prompts, messages, files, text, images, audio, video, documents, voice inputs, generated outputs, chat history, feedback, and support messages.

We collect usage and technical information such as model selections, AI modes, token or credit usage, feature usage, device information, app version, browser type, IP address, logs, crash reports, diagnostics, and security events.

When you make a purchase, top-up, or subscription payment, payment information may be processed by third-party payment providers, app stores, banks, card networks, or payment gateways. We may receive transaction status, plan details, order IDs, payment IDs, invoices, taxes, and billing metadata, but we do not store full card numbers.

We use information to provide and improve HarSamAI, authenticate users, operate AI chat and generation features, process prompts and uploaded content, store chat history, calculate token or credit usage, manage plans and top-ups, provide customer support, prevent abuse, secure accounts, troubleshoot errors, and comply with legal obligations.

We may use aggregated or de-identified information to understand product performance, improve reliability, estimate usage costs, optimize model routing, and improve the user experience.

HarSamAI may send your prompts, messages, files, media, context, and related metadata to AI model providers or infrastructure providers so they can generate responses, compare outputs, run debate or discussion modes, process voice or multimodal inputs, and return results.

Depending on the feature used, providers may include AI model, cloud hosting, storage, voice, video, analytics, authentication, payment, and security providers. These providers process data under their own terms, policies, security standards, and retention rules.

Do not submit highly sensitive, confidential, regulated, or personal information unless you understand and accept the risks of AI and cloud-based processing.

We may share information with service providers that help us operate HarSamAI, including cloud hosting, AI models, authentication, analytics, logging, error monitoring, payment processing, app stores, email, customer support, and security tools.

We may disclose information if required by law, regulation, court order, government request, to enforce our Terms & Conditions, prevent fraud or abuse, protect rights and safety, or in connection with a business transfer such as merger, acquisition, financing, or sale of assets.

We do not sell your personal information.

HarSamAI may use payment providers such as Razorpay, Apple, Google, banks, card networks, or other processors. Payment providers may collect and process payment details directly according to their own privacy policies.

We may store billing records, transaction references, plan details, token or credit balances, top-up history, invoice metadata, currency, taxes, and payment status to operate paid features, resolve payment issues, prevent fraud, and meet accounting or legal requirements.

We retain information for as long as needed to provide HarSamAI, maintain your account, operate chat history, manage billing records, resolve disputes, prevent abuse, improve reliability, and comply with legal obligations.

Some information may be retained longer where required for security, fraud prevention, tax, accounting, legal compliance, backups, or dispute resolution. Deleted data may remain in backups or logs for a limited period before being removed according to normal retention cycles.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet, cloud, mobile, payment, or AI system is completely secure. You are responsible for keeping your account credentials safe and for choosing what information you submit to HarSamAI.

Depending on your location and applicable law, you may have rights to access, correct, update, delete, export, restrict, or object to certain processing of your personal information.

You may also control some information through account settings, device permissions, browser settings, app store settings, and communication preferences. To request help with privacy rights, contact us using the details below.

HarSamAI may request device permissions such as microphone, speech recognition, camera, photos, files, notifications, or storage when needed for voice, media, file upload, multimodal, or related features.

You can manage permissions through your device settings. Some features may not work if required permissions are disabled.

HarSamAI is not intended for children below the age required by applicable law to use online services without parental consent. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

Your information may be processed and stored in India or other countries where we or our service providers operate. Data protection laws may differ from those in your location.

We may update this Privacy Policy from time to time. Updated versions will be posted in the app or on harsamai.com with a new last updated date. Continued use of HarSamAI after changes means you acknowledge the updated policy.

For privacy questions, requests, or complaints, contact GENXYZ TECHNOLOGIES PRIVATE LIMITED at support@harsamai.com.

Website: https://harsamai.com